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Policies
Terms
Your first order with Gellite must be prepaid by either credit card or cashiers
check made payable to Gellite Candles Corporation. The prepayment amount will
consist of the order total, plus shipping. If shipping can not be accurately
calculated, an estimate will be agreed upon and the difference between what you
have prepaid for shipping and the actual shipping cost will be posted to your
account either as a charge or a credit.
After your initial order, 2% 10, net 30 terms may be extended upon credit
approval. We keep pricing down by being strict with our terms. Unfortunately,
any accounts remaining unpaid after 30 days will accrue a monthly service
charge of 1 1/2 percent on the unpaid balance, and will be on a prepaid basis
for all future orders until the past due balance is paid.
Pricing
Prices on some items may change without notice. We do our best to keep our
prices consistent, but occasionally pricing adjustments may need to be
implemented. We will do our best to inform our customers of any
adjustments if they become necessary.
Turnaround Time
Most orders can be filled and shipped within 7-10 business days. During busy
times of the year, holiday season for example, orders may take up to 14
business days to fill and ship and custom items may take longer.
Please place your seasonal orders to allow for this extra time, so the product
will be on your shelves well ahead of frantic shoppers.
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